Frequently Asked Questions

REQUEST A QUOTE

Do you need to inspect the property before giving a quote?

Many cases require an on-site inspection, especially for mould, flooding, or biohazard contamination. Inspection fees may apply, but will be credited back if remediation proceeds.

What equipment do you use?

The team uses moisture meters, HEPA vacuums, DF200 antimicrobial solutions, hot water extraction, containment systems, and structural-drying equipment.

Will insurance cover the damage?

Coverage depends on your policy and the cause of damage. Detailed reporting helps support claims.

How long does remediation take?

Simple jobs may be completed the same day, while flood or mould issues may require several days of drying and monitoring.

Do you offer testing?

Yes — independent hygienist testing may be arranged for laboratory-verified safety clearance.

Our Service Delivery Process

A fast, simple pathway from first contact to complete remediation:

Identify the issue & gather details

You describe what happened, when it occurred, and provide any photos or videos.

Inspection if required

Mould, flood, or biohazard issues often need on-site moisture testing or contamination checks.

On-site assessment

Moisture readings, testing, and source identification determine the correct remediation method.

Quote & Remediate

Work is completed using specialised processes, with follow-up checks where required.

Final reporting or clearance

Optional independent lab testing verifies the property has returned to safe levels.

Why Choose On-Guard Sanitisation?

FAST EMERGENCY RESPONSE

Emergency teams respond within 2–4 hours in most cities, providing 24/7 trauma cleaning whenever urgent help is needed.

IMMEDIATE HUMAN SUPPORT

A care advisor answers every call, offering guidance and dispatching a local team immediately or arranging a suitable appointment.

COMPASSIONATE SUPPORT

Supportive guidance through difficult situations, offering empathy, clear communication, and help from start to finish.

SKILLED, TRAINED TEAMS

Technicians follow strict safety protocols, including pathogen controls and respiratory protection, meeting all regulatory requirements.

FULLY LICENSED & INSURED

Emergency teams respond within 2–4 hours in most cities, providing 24/7 trauma cleaning whenever urgent help is needed.

SCIENCE-LED REMEDIATION

A proven three-step, science-driven process, verified using ATP testing, ensures hospital-level cleanliness and safety on every job.

PRIVATE & DISCREET

Teams follow your access preferences and use discreet vehicle cover, ensuring complete privacy and professional handling.

SATISFACTION GUARANTEE

All work is completed by trained staff with consistent processes, ensuring safe outcomes backed by a full satisfaction guarantee.