Frequently Asked Questions

Do you need to inspect the property before giving a quote?

Many cases require an on-site inspection, especially for mould, flooding, or biohazard contamination. Inspection fees may apply, but will be credited back if remediation proceeds.

What equipment do you use?

The team uses moisture meters, HEPA vacuums, DF200 antimicrobial solutions, hot water extraction, containment systems, and structural-drying equipment.

Will insurance cover the damage?

Coverage depends on your policy and the cause of damage. Detailed reporting helps support claims.

How long does remediation take?

Simple jobs may be completed the same day, while flood or mould issues may require several days of drying and monitoring.

Do you offer testing?

Yes — independent hygienist testing may be arranged for laboratory-verified safety clearance.

Trusted to restore safety and peace of mind

    
 
 
       Posted on Google  
   
   Phil Gale 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently hired mark for mold remediation work at my home, and I couldn't be more satisfied with the service. From the initial consultation to the final inspection, mark was professional, knowledgeable, and extremely reliable. He arrived on time, explained the work clearly, and made sure everything was up to code.
  
 
      Posted on Google  
   
   Simmeone Hanlen 
 
 
 
 Trustindex verifies that the original source of the review is Google. Cannot recommend Mark highly enough. He was patient, caring and understanding with such a sensitive matter. He and his team did an outstanding job and we were all so thrilled with the results as they exceeded our expectations.
  
 
      Posted on Google  
   
   Charbel Elhage 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great and very reliable team you honestly will not find better and explains in ENGLISH exactly the issues and what needs done to fix it . Thanks to mark and the team job well done 🙏
  
 
      Posted on Google  
   
   Trent Shah 
 
 
 
 Trustindex verifies that the original source of the review is Google. Mark and the team are incredible at what they do. They are reliable, thorough, and take real pride in their work. You can tell he genuinely cares about providing the best possible service and making sure everything is done properly. If you’re looking for someone you can count on to get the job done right, Mark and On-Guard Sanitisation are the ones to call. Highly recommend!
  
 
      Posted on Google  
   
   Joseph Halavazis 
 
 
 
 Trustindex verifies that the original source of the review is Google. I highly recommend the services of On-Guard Sanitisation. They are very reliable, empathetic, fairly priced and show dedication to their clients.
  
 
      Posted on Google  
   
   Andrew G 
 
 
 
 Trustindex verifies that the original source of the review is Google. Highly recommend On-Guard's services. I have utilised their services for clients on multiple occasions and have consistently been impressed with their professionalism, quality of work and cost. Thank you guys!
  
 
      Posted on Google  
   
   Susan Conolly 
 
 
 
 Trustindex verifies that the original source of the review is Google. On-guard sanitation provided a service for the retirement village where I work. Mark was prompt, professional, very effective and kind and friendly to boot! I would definitely recommend their help on what is probably your worst day.
  
 
      Posted on Google  
   
   Albert Nasralla 
 
 
 
 Trustindex verifies that the original source of the review is Google. Mark has carried out lots of odd jobs for me both in the building and biohazard industries. I would not hesitate in hiring Mark again as he is polite, respectful and goes above and beyond every single time. Thank you Mark and On-guard Team!!
  
 
      Posted on Google  
   
   Swati Mitra 
 
 
 
 Trustindex verifies that the original source of the review is Google. Mark and his team were extremely thorough and professional in conducting testing and remediation work.  I would highly recommend them for anyone experiencing mould related issues.    Mark was also kind enough to provide additional guidance on mitigating future issues.
  
 
      Posted on Google  
   
   MARYANNE day 
 
 
 
 Trustindex verifies that the original source of the review is Google. Mark and his team did an excellent job. They were very thorough. I would highly recommend them for any job that needs specialist cleaning.